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1) To return an item, you must contact customer service at 1-888-765-5558 for prior approval and obtain an RMA number. Customer can return the product only if product is DOA. For DOA products customer must contact SuperiorHiFi within 48 hours once the product was recieved by customer.
For non DOA products all sales are final.
2) All merchandise purchased from SuperiorHiFi.com is sold in its original factory packaging, with all contents as supplied to us by the manufacturer/ distributor. Therefore, it can not be returned unless it is in original manufacturers packaging, in the same condition in which it was sold, and with all literature/ instructions/ documentation. In case of approval customer will be charged 25% missing items/restocking fee if some of items are missing.
3) Place the manufacturers? box into a shipping carton. Please DO NOT place stickers or shipping labels on the original manufacturers package.
4) RMA numbers are issued via email. Your RMA number will be valid for 30 calendar days after it is issued. We must therefore receive the returned product in that period.
5) RMA numbers DO NOT guarantee final disposition. All return are subject to inspection. Returns on damaged or scratched merchandise will not be accepted.
6) Any merchandise returned without prior authorization will be refused. Please ship your return parcel via prepaid freight. We DO NOT accept COD or freight collect shipments. No goods will be accepted for exchange or return without authorization.
7) We strongly recommend that you fully insure the package that you are returning. THIS IS FOR YOUR PROTECTION, in the event that the package is lost or damaged in transit. We suggest that you use a ?traceable carrier? that can provide you with proof of delivery. SuperiorHiFi.com not be responsible for items lost or damaged during transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non refundable. At our sole SuperiorHiFi.com may reimburse shipping charges related to the exchange of defected products
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